Questions
Every question, answered plainly.
90 questions our booking team is actually asked, grouped by service and answered the way we would answer them on the phone. Nothing here is small print — what it says is what the written quote will say.
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All Services — One Team
AC, plumbing, electrical, cleaning, painting and more — senior specialists under one accountable team, with a fixed written quote before any work begi
What services do you actually cover?
AC, plumbing, electrical, deep cleaning, painting and civil works, general maintenance, handyman and carpentry, landscaping, pool care, move-in support and full renovation. Each has its own page below — and the same phone number.
Can one visit cover several small jobs?
Yes — that's the point of one team. Send the whole list and we sequence it into one coordinated visit wherever possible.
How quickly can you attend?
For genuine emergencies our urgent line reaches a specialist directly and we prioritise getting to you. Scheduled visits are booked to a slot you choose, and we keep it.
How does pricing work?
Every job is quoted individually, in writing, before work is booked — because a villa's AC system and a studio's are not the same job. No call-out charge for quoting, and no obligation.
Do you offer annual maintenance contracts?
Yes — for villas and commercial premises, with scheduled visits, priority response and preferential rates. Ask for an AMC proposal with your quote.
Painting & Civil Works
Interior and exterior painting, tiling, plastering and waterproofing — prepared correctly, masked carefully, and priced before the first brush is open
How disruptive is an interior repaint?
Less than you'd expect. We work room by room, mask and sheet everything, and leave each area usable in the evening. A typical villa interior takes three to five days.
Do you help with colour choices?
Yes — and we insist on sample patches on your own walls before committing. Colour behaves differently in every house's light.
Can you fix damp or cracking before painting?
Yes. Waterproofing, plaster repair and crack treatment are part of the same scope and quote, done before any paint goes on.
Interior and exterior together?
Yes, and it's usually more economical as one project. Exterior work is scheduled around weather and access.
Is the price fixed?
Approved in writing before work starts, including materials. Additions only happen with your written approval.
AC Servicing & Repair
Senior technicians service every unit to a fifteen-point standard, leave a written condition report, and agree the price with you before any work begi
How quickly can you attend?
For genuine emergencies — flooding, no power, a failed system in summer — our urgent line reaches a specialist directly and we move as fast as we can get to you. Scheduled visits are booked to a slot you choose, and we keep it.
Is the price genuinely fixed?
Yes. You approve a written quote before work begins. If we find something unexpected, work pauses until you've approved the addition — the original price never quietly grows.
Do you service central and ducted systems?
Yes — packaged units, ducted splits, VRF and chilled-water systems, for villas, apartments and commercial premises.
What if the fault returns after the visit?
Call us. The thirty-day workmanship guarantee covers a return visit at no charge.
Can you take over regular servicing?
Most clients move to an annual plan after the first visit — two or three scheduled services a year with priority emergency response. Ask for AMC pricing with your quote.
Relocation Support
Move-day support and settling-in services with our partner Seemleius Mobility — cleaning, handyman work, and a home that's ready before the boxes arri
How does this work with Seemleius Mobility?
Seemleius handles the relocation and cargo; we make the home ready and support moving day. Book us together with your move or directly — the coordination is the same.
When should the deep clean happen?
After handover, before the furniture truck. On an empty property we can reach everything — it's the best clean the home will ever get.
Can your handyman be there on unpacking day?
Yes — that's the most valuable slot. Assembly, mounting and curtains happen while you unpack, and the home is functional by evening.
Do you help when we leave a property too?
Yes — move-out cleaning, paint touch-ups and small repairs to protect your deposit.
Can you inspect a property before we commit to it?
Yes. A pre-rental inspection with a written report is one of the best few hundred dirhams a tenant can spend.
Deep Cleaning
Move-in, post-renovation and seasonal deep cleaning to a written checklist — supervised teams, professional equipment, and a walkthrough before we lea
How is this different from my regular cleaner?
Scope and equipment. A deep clean covers what weekly cleaning can't — degreasing, descaling, extraction cleaning, high-level dust — with machinery and materials a domestic cleaner doesn't carry.
How long does a villa take?
Typically a full day with a team of four to six, depending on size and condition. Post-renovation cleans can run longer; the quote states the plan.
Do you bring everything?
Yes — equipment, materials and consumables. You don't need to provide anything.
Can you clean before my furniture arrives?
Move-in cleans on empty properties are ideal — we can reach everything. Many clients book us between handover and the moving truck.
What if something is missed?
Point it out at the walkthrough and it's corrected on the spot. If you find something after we've left, we return free within the guarantee period.
Plumbing & Water Systems
Leak tracing, pressure faults, heaters and pumps — diagnosed properly, priced before work begins, and guaranteed in writing for thirty days.
I have water coming through the ceiling. How fast can you come?
Treat it as an emergency — call us. Teams are prioritised ahead of scheduled work. Shut the supply at the isolation valve if you can.
Can you find a leak without breaking tiles?
Usually, yes. Acoustic and thermal tracing locates most leaks to within centimetres, so any opening is small, targeted and agreed with you first.
Do you install as well as repair?
Yes — heaters, pumps, filtration, full bathroom and kitchen plumbing for renovations.
Is the quote really fixed?
You approve a written price before work begins. Anything extra is priced and approved separately before it happens.
What does the guarantee cover?
Our workmanship, for thirty days, in writing. Parts carry their manufacturer warranties on top.
Electrical & Lighting
Licensed electricians for fault-finding, rewiring, lighting design and safety inspections — priced before work begins and certified when it's done.
My power keeps tripping. Is that an emergency?
Treat repeated tripping seriously — it's a protective device doing its job. We attend quickly, isolate the faulty circuit, and give you power back safely while the fault is repaired.
Are your electricians licensed?
Yes — licensed, DEWA-compliant, and employed by us rather than subcontracted.
Can you do a safety inspection before I buy or rent?
Yes. A full inspection with a written condition report is one of our most requested jobs for new tenancies and purchases.
Do you handle smart-home and outdoor lighting?
Yes — switching, dimming, garden and façade lighting, and smart controls that survive daily use.
Is the price fixed?
Approved in writing before work begins. Additions are priced and approved separately.
General Maintenance
Planned upkeep and responsive repairs for villas, apartments and offices — one team accountable across every trade, with an annual plan if you want on
What does an annual contract include?
Scheduled preventive visits across AC, plumbing and electrical, priority emergency response, preferential rates on repairs, and a named supervisor. Plans are tailored to the property — ask for a proposal.
Can I just book one visit?
Of course. Many clients start with a single multi-trade visit or a pre-summer check and move to a plan afterwards.
Do you do handover snagging?
Yes — a full inspection with a written, photographed defect list, delivered in a format your developer's snagging team will take seriously.
How fast is priority response?
Contract clients are reached first, ahead of everyone else, at any site.
Do you cover offices and retail?
Yes — planned maintenance and responsive repairs for commercial premises, scheduled around your trading hours.
Handyman & Carpentry
Furniture assembly, mounting, doors, locks and custom carpentry — a skilled tradesman, on time, with a fixed price for the visit.
Is there a minimum job size?
No — but most clients batch their list into a half-day visit, which is where the pricing works hardest for you.
Can you mount a TV on a plasterboard wall?
Yes, safely — into the studs or with rated anchors matched to the bracket and screen weight. We won't mount anything we can't guarantee.
Do you make custom furniture?
We measure, build and fit shelving, wardrobes and storage. For larger fit-out joinery, see our fit-outs service — same team, bigger toolbox.
How is the visit priced?
Small lists by task; longer lists by half or full day. Either way it's fixed and approved before we arrive.
Same-day visits?
Often, yes — especially mornings. Tell us when you need us and we'll confirm the slot.
Landscaping & Garden Care
Garden design, irrigation, lawn programmes and outdoor lighting — built and maintained by people who understand what this climate does to a landscape.
My irrigation is patchy — brown corners, soggy patches. Fixable?
Almost always, and usually without replacing the whole system. We audit zones, heads and pressure, then quote the specific fixes.
What does a care programme include?
Scheduled visits covering cutting, feeding, pruning, irrigation checks and seasonal replanting, with a written plan for the year.
Real or artificial grass?
Both have their place. We'll tell you honestly which suits your garden's sun, usage and water situation — and install either properly.
Can you light the garden too?
Yes — designed with the planting and installed by our own licensed electricians under the same quote.
Do you do one-off tidy-ups?
Yes. A single restoration visit is often the start; most clients then move to a fortnightly programme.
Pool Care
Scheduled cleaning, water chemistry and equipment care by trained pool technicians — with a written log after every visit.
My pool has turned green. How long to fix?
Usually three to five days to fully swimmable, depending on severity. We shock, filter and rebalance — and identify why it happened.
What's included in weekly service?
Full physical clean, complete chemistry test and correction, equipment check and a written log — every visit, not alternating ones.
Do you repair equipment?
Yes — pumps, filters, heaters, chlorinators and automation, under a fixed quote approved before work.
Do you handle rooftop and community pools?
Yes, including compliance-minded care for shared facilities.
Can you take over from another company mid-contract?
Yes. We start with a full audit visit so you know the pool's true condition on day one.
Fit-Outs & Renovation
Kitchens, bathrooms and full-property renovation — designed, approved, built and snagged by one accountable team, on a written schedule.
How long does a kitchen or bathroom take?
A typical bathroom runs two to three weeks; kitchens three to five, depending on joinery. The written programme states your dates — and payments are tied to progress, not promises.
Can we live in the property during the work?
Usually, yes. Work zones are sealed, corridors protected, and working hours agreed. Full-property renovations are sometimes better done empty; we'll advise honestly.
Who handles building approvals?
We do — building management, community and authority permissions, prepared and submitted as part of the project.
How are payments structured?
Staged against completed work packages, with the final payment held until snagging is cleared. You never pay ahead of the build.
Do you do commercial fit-outs?
Yes — offices and retail, scheduled around your trading, with the same one-team accountability.
Business & Facility Contracts
Annual maintenance contracts and facilities support for offices, retail, F&B and residential buildings — one accountable partner, an SLA in writing, a
What kinds of premises do you cover?
Offices, retail, F&B, clinics, schools, warehouses and residential buildings — single sites or portfolios across Dubai.
How is a contract priced?
From a site survey and asset review, itemised in writing. You see exactly what's planned, what's reactive, and what each costs — comparable line by line with your current vendor.
What does the SLA actually commit to?
Response times by severity, scheduled visit frequency, escalation contacts and reporting cadence — in writing, reviewed quarterly against actual performance.
Can you take over from an existing provider mid-year?
Yes. We start with a condition audit so responsibility is clean from day one, and we can mobilise alongside an outgoing vendor's notice period.
Do you handle fit-outs for commercial clients too?
Yes — office and retail fit-outs with staged payments and a written programme, delivered by the same team that will maintain the space afterwards.
Water Tank Cleaning
Drain, scrub, disinfect and test — carried out to Dubai Municipality's required process, with a written report and photographs you can hand to buildin
How often should tanks be cleaned?
Annually is the accepted standard in Dubai, and more frequently for buildings with high turnover or after any works that disturb the system. If you cannot remember the last clean, treat it as due.
How long does it take and will water be cut off?
A typical villa tank takes two to three hours including disinfection contact time. Supply is interrupted during the work, so we schedule around your day and refill before leaving.
Do you provide documentation?
Yes — a written report with before and after photographs, the process followed and the date. It is the document building management and inspections ask for.
Is the disinfectant safe?
We use approved disinfectants at correct concentrations, followed by thorough flushing. The system is returned to normal use with water quality confirmed.
Can you clean underground and rooftop tanks?
Yes — villa, rooftop, underground and building tanks, including multi-tank systems with risers.
AC Duct & Coil Cleaning
Duct and coil cleaning that measurably improves air quality and cooling efficiency — inspected with photographs before and after, so you can see what
How often should ducts be cleaned?
Every two to three years suits most Dubai homes, sooner with pets, allergies, high occupancy or after any construction work. Coils benefit from annual attention as part of regular AC servicing.
Will it actually reduce my cooling bill?
Coil cleaning has the clearer effect — restoring heat transfer reduces run time. Duct cleaning improves airflow and air quality; the efficiency gain depends on how restricted the system had become.
How long does it take?
An apartment typically takes half a day, a villa a full day depending on the number of zones and access. We confirm the plan in the quote.
Is it disruptive or messy?
Work areas are protected and extraction is contained. Rooms are usable the same day, and grilles are refitted clean.
Can you show me it was actually done?
Yes — that is the point of the before and after photographs from inside the ductwork. You receive them with the written summary.
AC Installation & Replacement
Load-calculated sizing, clean installation and a commissioning report — because the most expensive air-conditioning mistake in Dubai is buying the wro
Should I repair or replace?
We will tell you honestly, with the numbers. As a guide: a unit over ten years old facing a major component failure is usually a replacement; a younger system with a traceable fault is usually a repair. We quote both where both are viable.
How do you decide what capacity I need?
From a load calculation — room dimensions, glazing area and orientation, insulation and how the space is used. Not from the size of the old unit, which may itself have been wrong.
Which brands do you install?
We work with the major manufacturers available in the UAE and recommend based on suitability, parts availability and warranty support. We are not a single-brand dealer, which is why the advice can be neutral.
How long does installation take?
A single split replacement is typically a day. A full villa is planned over several days, sequenced so you are not without cooling overnight.
Do you remove the old equipment?
Yes — removal, responsible disposal and site clean-up are included in the quoted price, not added afterwards.
Emergency Maintenance
Flooding, no power, a failed system in peak summer — one number reaches a specialist directly, with attendance typically inside as quickly as we can r
How quickly can you actually attend?
Typically as quickly as we can reach you anywhere in Dubai for genuine emergencies, at any hour. Traffic and location affect it, and we will give you an honest arrival estimate on the call rather than an optimistic one.
Do you charge more at night?
Emergency attendance is quoted before dispatch so you know the position before we travel. Repair work is priced from the same schedule regardless of the hour — urgency is not a pricing lever.
What should I do while waiting?
For water, close the isolation valve or main stopcock. For electrical faults, switch off the affected circuit at the board. The specialist on the phone will talk you through it — do not attempt anything you are unsure about.
Will you fix it on the first visit?
Usually, for common faults our vans carry parts for. Where a part must be sourced, we make the property safe and usable, then return with the component at the earliest opportunity.
Do contract clients get priority?
Yes. Annual maintenance clients are reached first, ahead of other work, which is one of the main reasons villa owners and businesses take a plan.
Annual Maintenance Contracts
Planned visits across every trade, priority response when something fails, and a written plan document listing exactly what is covered — with no auto-
What does a plan actually include?
A stated number of scheduled visits per year covering AC, plumbing and electrical checks, priority emergency response, preferential rates on repairs, and a named contact. The exact schedule is written into your plan document before you sign anything.
How is it priced?
From the property: size, number of systems, whether there is a pool, garden or water tank, and the visit frequency you want. Use the plan builder below and we will price the specification it produces.
Does it cover parts and repairs?
Planned maintenance labour is included. Repairs and parts beyond that are quoted separately at contract rates, always approved by you first. Any provider claiming everything is included is either excluding it in the small print or pricing for it up front.
What happens if I need to cancel?
Thirty days' written notice, and unused planned visits are refunded pro rata. There is no cancellation penalty and no auto-renewal.
Can I start mid-year or switch from another provider?
Yes. We start with a condition survey so responsibility for existing faults is clear from day one, and we can begin alongside an outgoing provider's notice period.
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