The 30-day guarantee, in full.
Every job we complete is guaranteed in writing. This page is the whole promise — what it covers, what it does not, and how to use it.
What it covers
The quality of our workmanship — the thing our hands did — for 30 days from the date of the visit. If work we carried out fails in that period, we return and put it right at no charge: no re-diagnosis fee, no call-out fee, no negotiation. The guarantee is printed on your invoice with the date and scope of work, so the document in your hand is the agreement — you never need to rely on our memory or goodwill.
What it does not cover
New or unrelated faults that appear after the visit; fair wear and tear; misuse or third-party interference; and damage caused after we left. A guarantee that pretended to cover everything would be marketing; this one is bounded precisely so it can be honoured every single time it is invoked. Parts and materials we supply carry their manufacturers' warranties in addition to — not instead of — our workmanship guarantee.
How to use it
Call or WhatsApp +971 56 899 2011 and mention the invoice. That is the entire process. The return visit is scheduled with the same priority as the original job, and where possible the same specialist attends — they know the work, and their name is on it.
Why it exists
We would rather hand you a promise you can enforce than adjectives you are asked to believe. So we put our standard in writing, and we hand you the enforcement mechanism with it. The guarantee is our answer to a fair question — why trust us? — and it is deliberately the kind of answer you can hold, not the kind you are asked to believe.
Prefer that we call you?
Leave a number. A specialist — not a call centre — phones you back.